Card Self-Service is now available!
Card Self-Service is a safe, secure and immediate 24/7 Voice Response Unit (IVR)
- The cardholder can call toll-free to activate their new, reissued or replacement card
- The Cardholder can also select or change their PIN number
- The cardholder has complete control over card activation and PIN changes
- Paper PIN mailers will no longer be mailed
Our New Card Self-service toll-free number provides easy-to follow options:
- Activate a card and select a new PIN
- Activate a card and change a forgotten PIN
- Activate a card and change a known PIN
- Select or change a PIN
Begin by calling toll free 1-800-992-3808.
- Call from a phone number we have on file
- Callers will be asked to provide specific information that will be verified
- Caller will have immediate use of cards following successful call completion
IMPORTANT information for cardholders to have current with CSB:
- Phone numbers:
- Cell phone
- Home phone
- Work Phone (not required)
- Email Address (not required)
We are here to help. If you have questions, please call any of our locations.