Card Self-Service is a safe, secure and immediate 24/7 Voice Response Unit (IVR)

  • The cardholder can call toll-free to activate their new, reissued or replacement card
  • The Cardholder can also select or change their PIN number
  • The cardholder has complete control over card activation and PIN changes
  • Paper PIN mailers will no longer be mailed

Our New Card Self-service toll-free number provides easy-to follow options:

  • Activate a card and select a new PIN
  • Activate a card and change a forgotten PIN
  • Activate a card and change a known PIN
  • Select or change a PIN

Begin by calling toll free 1-800-992-3808.

  • Call from a phone number we have on file
  • Callers will be asked to provide specific information that will be verified
  • Caller will have immediate use of cards following successful call completion

IMPORTANT information for cardholders to have current with CSB:

  • Address
  • Phone numbers:
    • Cell phone
    • Home phone
    • Work Phone (not required)
  • Email Address (not required)

We are here to help. If you have questions, please call any of our locations.